Privacy Policy

Information We Collect

SakuraCharge Grid collects information to provide our EV charging platform services. This includes personal information you provide directly, usage data from our platform, and technical information from your devices.

We collect account information such as your name, email address, phone number, and payment details when you register for our services. Location data may be collected to help you find nearby charging stations and plan routes. Vehicle information helps us provide compatible charging information.

How We Use Your Information

Your information helps us deliver EV charging services, including station availability information, route planning tools, and pricing data. We use your data to process transactions, provide customer support, and improve our platform functionality.

We may analyze usage patterns to improve our service offerings. Your preferences help us customize the user experience and provide relevant information for charging locations and services.

Information Sharing and Disclosure

We may share information with charging station operators to facilitate reservations and payments. Fleet management clients may receive analytics about their vehicle usage patterns. Installation service providers receive necessary contact information to schedule and complete charger installations.

We do not sell personal information to third parties. Information may be disclosed to comply with legal obligations, protect our rights, or address safety concerns. Third-party partners are bound by confidentiality agreements.

Data Security and Protection

We implement security measures to protect your personal information. This includes encryption of sensitive data, secure payment processing, and security reviews of our systems.

Access to personal information is restricted to authorized personnel who need it to perform their job functions. We maintain logs of data access and review our security protocols to address potential threats.

Location Data and Tracking

Location services help our platform function effectively. We may collect location data when you use our app to find charging stations, navigate to locations, or track charging sessions.

You can control location sharing through your device settings. Disabling location services may limit certain features such as station discovery and route planning.

Payment and Financial Information

Payment information is processed through secure, PCI-compliant payment processors. We store only necessary transaction details and do not retain full credit card numbers on our servers.

Billing information is used for subscription management, usage tracking, and financial reporting. Fleet customers receive detailed billing analytics to manage their charging expenses effectively.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Essential cookies are necessary for basic functionality, while analytics cookies help us improve our services.

You can manage cookie preferences through our cookie settings or your browser controls. Some features may not function properly if certain cookies are disabled.

Third-Party Integrations

Our platform integrates with various third-party services including mapping providers, payment processors, and charging network operators. Each integration is governed by specific data sharing agreements that limit the use of your information.

We regularly review third-party partnerships to ensure they meet our privacy standards. You can request information about specific integrations and their data practices.

Data Retention and Deletion

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for a reasonable period afterward.

You can request deletion of your personal information at any time. Some information may be retained in anonymized form for analytics purposes or as required by law.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can modify your account settings, communication preferences, and privacy controls through your user dashboard.

You may opt out of certain communications, request data portability, or file complaints with relevant privacy authorities. We provide clear mechanisms for exercising these rights within our platform.

International Data Transfers

As a Japan-based service, we primarily process data within Japan. However, some service providers and partners may be located in other countries with adequate data protection standards.

All international transfers are protected by appropriate safeguards such as standard contractual clauses or adequacy decisions. We ensure that your data receives equivalent protection regardless of location.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided information to us should contact our privacy team immediately for assistance with data removal.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notifications or prominent notices on our platform.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about how we protect your information.

Contact Information for Privacy Matters

For questions about this privacy policy or our data practices, please contact our privacy team at privacy@sakuracharge.jp. We respond to privacy inquiries within 30 days and provide assistance in both Japanese and English.

You can also reach us by phone at +81 80 6284 9517 or by mail at our Tokyo office. Our privacy team is available to help with any concerns about your personal information.