Cookie Policy
Understanding Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website. They help us provide a user experience by remembering your preferences, enabling certain features, and analyzing how you use our platform.
We also use similar technologies such as web beacons, pixel tags, and local storage to enhance functionality and gather usage information. These technologies work together to provide functionality across our platform.
Essential Cookies for Platform Functionality
Essential cookies are necessary for our platform to function. They enable core features such as user authentication, security measures, and basic navigation. These cookies cannot be disabled without affecting the functionality of our services.
Examples include session cookies that maintain your login status, security cookies that help protect against fraud, and preference cookies that remember your language and region settings.
Performance and Analytics Cookies
We may use analytics cookies to understand how users interact with our platform. This information helps us identify popular features, optimize user flows, and improve performance. Analytics data is typically aggregated and anonymized.
Performance cookies help us monitor page load times, identify technical issues, and work toward optimal platform performance across different devices and browsers.
Functional Cookies for Enhanced Experience
Functional cookies enable features such as charging station recommendations, saved route preferences, and customized dashboard layouts. These cookies remember your choices to provide a more tailored experience.
They also support features like form filling, preferred payment methods, and notification settings. You can disable these cookies, but some features may not work as expected.
Location-Based Cookies and Services
Location cookies help us provide relevant charging station information based on your geographic area. They enable features like station discovery, regional pricing information, and localized content.
These cookies work with your device's location services to provide distance calculations and route planning. You can control location sharing through your browser and device settings.
Third-Party Cookies and Integrations
Our platform may integrate with third-party services such as mapping providers, payment processors, and analytics tools. These services may set their own cookies to provide their functionality.
We work to select third-party partners that meet our privacy standards. You can learn more about their cookie practices through their respective privacy policies.
Cookie Duration and Expiration
Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a specified period or until you delete them manually.
Most of our cookies expire within 12 months, though some essential cookies may have longer durations. We regularly review and update cookie expiration periods to minimize data retention.
Managing Your Cookie Preferences
You can control cookie settings through our cookie preference center, accessible through the banner that appears on your first visit or through your account settings. You can accept all cookies, reject non-essential cookies, or customize your preferences.
Your browser also provides cookie management tools. You can block, delete, or receive notifications about cookies through your browser settings. Blocking certain cookies may affect platform functionality.
Mobile App Data Collection
Our mobile applications may use similar technologies to cookies, including device identifiers, app preferences, and local storage. These help provide functionality across web and mobile platforms.
Mobile features like push notifications and offline functionality may rely on local data storage. You can manage these settings through your device's app preferences.
Cross-Device Tracking and Synchronization
We may use cookies and similar technologies to provide a consistent experience across your devices. This may allow features like syncing your charging history, preferences, and saved locations between your phone, tablet, and computer.
Cross-device functionality may require linking your devices through your account. You can manage this feature through your privacy settings if you prefer device-specific experiences.
Cookie Security and Data Protection
We implement security measures to protect cookie data from unauthorized access. Sensitive information is encrypted, and we use secure transmission protocols to help prevent interception.
Cookies containing personal information are subject to the same security standards as other personal data. We review our cookie practices to work toward compliance with privacy regulations.
International Cookie Compliance
Our cookie practices work to comply with applicable privacy laws including Japan's Personal Information Protection Act and international standards. We provide consent mechanisms and respect user choices regarding cookie usage.
For users in regions with specific cookie laws, we work to provide additional controls and information as may be required by local regulations.
Updates to Cookie Practices
We may update our cookie practices to reflect changes in technology, legal requirements, or service improvements. Changes will be communicated through our platform and may require renewed consent.
We encourage review of this cookie policy to stay informed about how we use cookies and similar technologies.
Contact Information for Cookie Questions
For questions about our cookie practices or to exercise your rights regarding cookies, contact our privacy team at privacy@sakuracharge.jp. We provide assistance in both Japanese and English.
You can also reach us by phone at +81 80 6284 9517 or through our contact form. Our team is available to help you understand and manage your cookie preferences.